Kenya Airways introduced its new Economy class offer, Economy Max, which allows you to reserve the seat next to it or even a whole row for more space.
As it prepares to relaunch regular flights, suspended due to the Covid-19 pandemic, the Kenyan national carrier based at Nairobi-Jomo Kenyatta airport unveiled on February 25, 2021 a new commercial offer for the rear class – aimed at passengers who want a little more distance from their neighbor. Kenya Airways now allows customers, between 48 hours and 3 hours before departure, to access the Economy Max offer, regardless of the destination. Travelers will either receive an email inviting them to upgrade, or can do it themselves through their booking management. They will then be able to select the seat (s) they wish to block.
The price of this option ranges from $ 15 to block a seat between Nairobi and a domestic destination ($ 20 for two), to $ 80 or $ 150 for flights to Europe (including Paris among others), and up to 120 or 230 for trips to New York-JFK. Codeshare flights operated by other airlines, such as Air France, are excluded from this offer. Kenya Airways can block up to two seats in its Boeing 737s and 787s, but only one in the Embraer 190s.
According to Julius Thairu, Commercial and Customer Director at Kenya Airways, “The world we live in has changed. As an airline, we continue to adapt to the changing needs of our customers as we recover from the effects of the pandemic. Economy Max puts passengers in control of their experience and ensures that our customers have a choice, as they enjoy their privacy with extra space for themselves. Economy Max is a continuation of KQ’s diversification and innovation to provide relevant products and services to our customers, to enhance the overall experience of their travel with us. »
This offer appears to be a first in Africa. Only Delta Air Lines, its partner in the SkyTeam alliance, currently continues to block by default (and therefore free of charge) the middle seat in the three-seat rows, in order to respect « social distancing ».
— Kenya Airways (@KenyaAirways) February 25, 2021